Collection Philosophy is based on effective communication. Our collectors are the most productive in the commercial collection industry having a mix of qualities instilled in them such as understanding, perseverance and commitment.
CLR - RLC : Full Service Third Party Collection Department
Each client is assigned a dedicated collection office: responsible for the clients entire portfolio which create meincreased effcincoes in communoication and colletcion effectivness
Fully Bi lingual collection officers proficient in ; Creditors Protection Act, Bank Act and Small Claims and District court actions across Canada
* It is to be noted that in the province of Quebec, a collection officer cannot accomplish any act that is of the exclusive prerogative of advocate, such as, without limiting the generality of the foregoing, to prepare and draw legal procedures, to prepare, draw or negotiate a settlement agreement or to plead or act before any tribunal, including before the Small claims Court *
In house predictive dialer and virtuall calling capabilirties; cutomizable to meet client objectives and increase collection effectivness
Electronic - automated third paty collection demands designed to supplamentthe third paty collection process
All third party collection files are resolevdd under a continget coimmission schedule; commissions are only charged when the CLR - RLC client recovers monies on the outstanding account.
CLR - Third Party Collection Process Timeline
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Full Service Agency Third Party Collection Outsourcing Programs International Coverage Dedicated Collectors assigned to Client’s Portfolio Fully Bi-Lingual Collection Officers In House Predictive Dialer and Virtual Calling Capabilities Electronic monthly e-mail reports on status of collection accounts |
Regular Training Sessions The Small Claims Court Process Personal Property Security Act Creditors Relief Act Bankruptcy and Insolvency Act Provincial Privacy Legislation across Canada Construction Lien Legislation across Canada |
ACE Collection Software tool for the individual collection officer l as well as a real time interactive client interface. Detailed client reporting ; collector performance reports Debtor placement listings and statistics Collection Letter effectiveness charts Simplified Trust Accounting Client Master and Branch Split Accounting Functions that allow for specific expense allocation |
Management Auditing Process
All collection officers are individually audited on a monthly basis Regular collector audits maintain continuity and a consistent level of service Collection effectiveness / liquidation results are monitored Action plans are introduced to continually improve results All collection officers are fully licensed by the Provincial Ministry
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